Privacy Policy

Last updated: 20 September 2026

The Rosewood Resort (“we”, “us”, “our”) operates the website rosewoodkanha.in and the resort at Village Mocha, Khatiya Gate, Kanha. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.

Who We Are

The Rosewood Resort, Village Mocha (Khatiya Gate), District Mandla, Madhya Pradesh 481768, India. For any question about this policy or your personal data, write to therosewoodkanha@gmail.com.

Information We Collect

Information you give us: your name, email address, phone or WhatsApp number, dates of stay, number of guests, and any message you send through our enquiry form, by email, by phone or on WhatsApp.
Information collected automatically: IP address, browser and device type, pages viewed, referring website and time spent on the site, collected through cookies and analytics tools.
Information collected at the resort: as required by law, a valid government-issued photo identity document is recorded for every guest at check-in. Foreign nationals are required to provide passport and visa details for the mandatory Form C filing.

How We Use Your Information

To respond to enquiries and to confirm, modify or cancel your booking
To provide accommodation, dining, safari assistance and other services during your stay
To send booking-related messages by email, phone or WhatsApp
To arrange Kanha National Park safari permits where you ask us to, which requires sharing guest names and identity details with the Madhya Pradesh Forest Department
To meet legal obligations, including guest registration, GST and other tax records
To understand how visitors use our website and to improve it
With your consent, to send occasional offers and updates. You may opt out at any time by replying to any message or writing to us.

Cookies and Analytics

Our website uses cookies and similar technologies. Essential cookies are needed for the site to function. Analytics and advertising cookies, including those set by Google Analytics and Google Ads, help us measure how visitors find and use our website and how our advertising performs. You can control or delete cookies through your browser settings, and you can manage Google advertising personalisation at myadcenter.google.com. Disabling cookies may affect parts of the website.

How We Share Information

We do not sell or rent your personal information. We share it only in these situations:

With the Madhya Pradesh Forest Department and authorised safari operators, where you have asked us to arrange park permits
With payment processors and banks, to collect advances and settle bills
With service providers who host our website or help us operate it, under confidentiality obligations
With government or law-enforcement authorities where disclosure is required by law

Data Retention

We keep your information only as long as necessary for the purpose it was collected, and for as long as required by applicable Indian law for guest registration and financial records. Enquiries that do not lead to a booking are deleted once they are no longer needed.

Security

We apply reasonable technical and organisational safeguards to protect personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may ask us to access, correct or delete the personal information we hold about you, or withdraw consent for marketing messages. Write to therosewoodkanha@gmail.com and we will respond within a reasonable time. Some information may need to be retained to meet legal obligations.

Children

Our website and services are not directed at children under 18. Bookings must be made by an adult, and children must be accompanied by a parent or guardian.

Third-Party Links

Our website links to third-party sites such as WhatsApp, Instagram, Facebook and YouTube. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new “last updated” date.

Contact Us

The Rosewood Resort
Village Mocha (Khatiya Gate), District Mandla, Madhya Pradesh 481768, India
Email: therosewoodkanha@gmail.com
Alternate email: rosewoodkanha@gmail.com
Phone / WhatsApp: +91 77258 24226 , +91 83199 07450